Comments on: AtP2: The Magnifying Glass http://positiveposition.com/blog/2006/07/03/atp2-the-magnifying-glass/ A NEW and IMPROVED rant about the good, the bad, and the ugly in public relations. Fri, 29 Aug 2008 01:38:15 +0000 http://wordpress.org/?v=2.3.3 By: Allan Jenkins http://positiveposition.com/blog/2006/07/03/atp2-the-magnifying-glass/#comment-37774 Allan Jenkins Tue, 04 Jul 2006 17:21:01 +0000 http://positiveposition.com/blog/2006/07/03/atp2-the-magnifying-glass/#comment-37774 When you wrote your first post, it did cross my mind: "Is this problem endemic to JiffyLube, or are these just rogues? And what's the affect on other franchises?" Life being what it is, that's all I thought about it. Thanks for the update. In high school, I worked for a fast-food franchise. Our owner and the owner of the "other" franchise at another mall were so hard-core about quality that they insisted on joint seminars, cross-training staff between them, etc. The point, of course, was to ensure that any customer -- whether at our store or the "other guy's store" -- came away willing and ready to eat at any one of the chain's stores. A no brainer when you think about it, but it's surprising how often franchisees go their own route. When you wrote your first post, it did cross my mind: “Is this problem endemic to JiffyLube, or are these just rogues? And what’s the affect on other franchises?”

Life being what it is, that’s all I thought about it. Thanks for the update.

In high school, I worked for a fast-food franchise. Our owner and the owner of the “other” franchise at another mall were so hard-core about quality that they insisted on joint seminars, cross-training staff between them, etc. The point, of course, was to ensure that any customer — whether at our store or the “other guy’s store” — came away willing and ready to eat at any one of the chain’s stores.

A no brainer when you think about it, but it’s surprising how often franchisees go their own route.

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