Comments on: AtP2: Jiffy Lube goes mute http://positiveposition.com/blog/2006/05/30/atp2-jiffy-lube-goes-mute/ A NEW and IMPROVED rant about the good, the bad, and the ugly in public relations. Sat, 06 Sep 2008 04:12:42 +0000 http://wordpress.org/?v=2.3.3 By: Accentuate the Positive, 2.0 » AtP2: The Magnifying Glass http://positiveposition.com/blog/2006/05/30/atp2-jiffy-lube-goes-mute/#comment-37373 Accentuate the Positive, 2.0 » AtP2: The Magnifying Glass Mon, 03 Jul 2006 21:38:17 +0000 http://positiveposition.com/blog/2006/05/30/atp2-jiffy-lube-goes-mute/#comment-37373 [...] A couple of weeks ago, I wrote about the poor response from local Jiffy Lube managers in Southern California. Employees in their shops had been busted for the third year in a row by local LA news. [...] […] A couple of weeks ago, I wrote about the poor response from local Jiffy Lube managers in Southern California. Employees in their shops had been busted for the third year in a row by local LA news. […]

]]> By: Chad http://positiveposition.com/blog/2006/05/30/atp2-jiffy-lube-goes-mute/#comment-36073 Chad Sat, 01 Jul 2006 03:55:17 +0000 http://positiveposition.com/blog/2006/05/30/atp2-jiffy-lube-goes-mute/#comment-36073 I am a Jiffy Lube franchisee and would like to say that this type of negative feedback is very disturbing to say the least. There are hundreds of separate franchises within the Jiffy Lube organization and many of them take a tremendous amount of pride in the service that their company provides to the customer. Speaking for myself, I am outraged that these individuals have done something to destroy the credibility and trust myself and my employees have worked so very hard to build. It is unfair, however, that the honest franchisees are taking a beating for a mistake of one. I have always said that it doesn't matter what the name of the business is, what matters is the people who are inside of it. Customers should always pay attention to what is being done to their car because it is a big investment and you want to feel good about your purchase. It doesn't hurt to ask to see old parts or ask what is going to be done. You will develop trust with a good facility after a couple of visits. Thanks. I am a Jiffy Lube franchisee and would like to say that this type of negative feedback is very disturbing to say the least. There are hundreds of separate franchises within the Jiffy Lube organization and many of them take a tremendous amount of pride in the service that their company provides to the customer. Speaking for myself, I am outraged that these individuals have done something to destroy the credibility and trust myself and my employees have worked so very hard to build. It is unfair, however, that the honest franchisees are taking a beating for a mistake of one. I have always said that it doesn’t matter what the name of the business is, what matters is the people who are inside of it. Customers should always pay attention to what is being done to their car because it is a big investment and you want to feel good about your purchase. It doesn’t hurt to ask to see old parts or ask what is going to be done. You will develop trust with a good facility after a couple of visits.

Thanks.

]]> By: Kami Huyse http://positiveposition.com/blog/2006/05/30/atp2-jiffy-lube-goes-mute/#comment-20985 Kami Huyse Wed, 31 May 2006 13:57:09 +0000 http://positiveposition.com/blog/2006/05/30/atp2-jiffy-lube-goes-mute/#comment-20985 How right you are. It "wasn't to their benefit" in the subtext says, "We are only interested in what benefits us and not our customers" How right you are. It “wasn’t to their benefit” in the subtext says, “We are only interested in what benefits us and not our customers”

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